Personal Data Protection Policy (KVKK)

At HAVKOM Mühendislik ("HAVKOM Engineering", hereinafter referred to as "Company" or "HAVKOM"), we attach the utmost importance to the security and confidentiality of your personal data while providing industrial compressed air and gas systems, nitrogen generators, air dryers, and independent technical services. This Clarification Text has been prepared in accordance with Article 10 of the Law No. 6698 on the Protection of Personal Data ("KVKK") in our capacity as data controller.

1. Identity of the Data Controller

2. Collection Method & Categories of Personal Data

Your personal data is collected through automated or non-automated methods via contact and quote inquiry forms on our website, email communications, telephone calls, and physical on-site technical service/maintenance reports. Within the scope of our commercial relations and B2B engineering operations, the following main categories of data are processed:

• Identity Data: Full name.
• Contact Data: Corporate email address, phone number, company address.
• Inquiry Form Data: Message subjects, inquiry details, and equipment brand/model specs submitted via contact and quote forms.
• Customer Transaction Data: Quote requests, technical service records, maintenance contracts, billing and commercial account details.
• Transaction Security Data: IP address and cookie logs obtained during your visit to our website.

3. Purposes of Data Processing

Your personal data is processed for the following purposes to ensure production continuity in your facility and provide optimal engineering solutions:

• Preparing and delivering proposals for compressed air systems, nitrogen generators, air dryers, aftermarket spare parts, and service.
• Executing periodic maintenance agreements and responding to emergency downtime notifications.
• Fulfilling contractual and legal obligations (invoicing, accounting compliance).
• Answering your inquiries submitted through our contact forms.
• Enhancing customer satisfaction and quality standards.

4. Legal Grounds for Data Processing

Your data is processed based on the legal grounds specified in Article 5 of the KVKK:

• Directly related to the establishment or performance of a contract (Order and technical service confirmations).
• Obligatory for the data controller to fulfill its legal obligations (Tax and commercial legislation).
• Necessary for the legitimate interests of HAVKOM, provided it does not harm fundamental rights and freedoms.
• Explicit consent when required (such as specific opt-in newsletter communications).

5. With Whom Is Personal Data Shared?

HAVKOM strictly never sells or leases your personal data to third parties for commercial gain. Data may only be transferred to:

• Logistics & Freight Partners: Contracted courier, transport, and shipping providers to ensure prompt dispatch and delivery of spare parts, filter elements, and consumables to your facility.
• Financial Consultants & Banks: Authorized entities processing invoicing, accounting, and payment execution.
• Official Authorities: Judicial and administrative bodies in compliance with legal requirements.
• Technical Partners: Trusted cloud infrastructure, email, and server providers bound by strict DPAs.

6. Data Retention Period

Your personal data is securely stored in electronic/physical environments for the duration required by the processing purpose or legal limitation periods set forth in commercial and tax laws. Upon expiry, data is safely deleted, destroyed, or anonymized in accordance with corporate policies.

7. Your Rights Under KVKK Article 11

Under Article 11 of the KVKK, you possess the right to:

• Learn whether your personal data is being processed,
• Request information if your personal data has been processed,
• Learn the purpose of processing and whether data is used in accordance with its purpose,
• Know third parties to whom data is transferred domestically or internationally,
• Request correction of incomplete or inaccurate data,
• Request deletion or destruction of personal data within the framework of KVKK Article 7,
• Request notification of corrections, deletions, or destructions to third parties,
• Object to adverse results arising exclusively from automated system analysis,
• Claim compensation for damages incurred due to unlawful processing.

8. Application Method

You may submit your requests regarding your rights along with identity verification documents to info@havkom.com or via written communication to our headquarters address. Your requests will be concluded free of charge within 30 (thirty) days at the latest.